Customer Service Manager

Customer Service Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Services Manager Tier 2 in [Location] we’re looking for?

Your future role

Take on a new challenge and apply your expertise in customer service management and maintenance contract governance in a cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates.

You'll play a pivotal role in driving operational excellence and delivering value to our customers. Day-to-day, you’ll work closely with teams across the business, including Parts & Overhaul Support, Project Engineering, and Quality teams, to ensure seamless execution of maintenance contracts and warranty support. You’ll also engage with external stakeholders, such as customer maintenance teams and suppliers, to foster strong partnerships and achieve shared goals.

You’ll specifically take care of material planning and logistics, vendor management, and warranty support management, but also contribute to continuous improvement initiatives and strategic reviews.

We’ll look to you for:

• Planning and implementing strategies to achieve goals and objectives

• Developing and executing business plans aligned with the company's vision

• Leading governance reviews to assess contract KPIs, material usage, cost trends, and issue resolution

• Forecasting and planning material requirements for maintenance and warranty activities

• Driving process standardization and digital tracking for operational excellence

• Managing vendor performance and ensuring compliance with contract terms

• Overseeing warranty claim processing and driving reduction initiatives

• Securing sales and ensuring timely cash collection

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• A degree in Engineering or Industrial disciplines

• Experience or understanding of data analysis and Power tools

• Knowledge of train parts, subassemblies, and propulsion systems

• Familiarity with SAP and GSI systems

• A proven track record in customer service management or related fields

• Strong leadership, communication, and interpersonal skills

• Strategic thinking and problem-solving abilities

• Adaptability and resilience in dynamic environments

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with advanced standards for rail maintenance and customer service

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects that shape the future of mobility

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership roles or specialized technical expertise

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

 

 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Experience Level

Mid Level