Managing all reservations and big events bookings • Answering phones from customers professionally and responding to customer inquiries and complaints • Handling and resolving customer complaints regarding service/food etc • Providing customers with information about menus, group bookings etc • Creating end-of-day reports Current open positions: 4 Gender: 2(Male) / 2(Female) Experience: 1yr to 4+yr Qualification: HSC / GRAD Working days: Monday to Sunday (One fixed week off between Monday to Thursday) Open availability (rotating roaster and must be available on weekends) Job Timings: First window - 3:00am to 1:00pm Second window - 4:00am to 2:00pm Third window - 8:00am to 6:00pm (Only female preferred) Please Note: For Male candidates both the shift night allowance will be given as per km. • Following up complicated customer calls where required • Managing all complaints (via Google, DMs, calls, emails) • Reaching regular KPIs and maintaining service standards • Recording details of comments, enquiries, complaints, and actions taken • Managing administration, communicating, and coordinating with managers

More about this Customer Service Representative job

Envisage Global Solutions is aggressively hiring for the job profile of Customer Service Representative at Mumbai in Dahisar East locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 18,000 INR and can go up to 37,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 06-Oct-2023. For more details, download apna app and find Night Shift jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!