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Deputy General Manager - Solutions Engineering

DP World Express Logistics Private Limited

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 15 years

Job Details

Job Description

Deputy General Manager - Solution Engineering - Global Service Centre

Role OverviewHead of Solutions Engineering Shared Services Centre (SSC)(Band 4)This role is a senior leadership position responsible for establishing, leading, andscaling the Solutions Engineering Shared Services Centre supporting ContractLogistics.The role holder will provide strategic and operational leadership across SSCdelivery, initial team formation, capability development, and transformation,ensuring the centre delivers high-quality, consistent, and increasinglyindustrialised engineering support across RFQ, solution development, andenablement activities.The role explicitly requires hands-on experience in launching and embeddingservice-centre initiatives, including navigating the organisational, cultural, andoperational challenges inherent in creating a new global capability within acomplex, matrixed 3PL environment.Key Leadership ResponsibilitiesProvide strategic leadership for the SSC operating model, ensuring scalable,repeatable, and high-quality engineering support across RFQs and solutiondevelopment activities.Lead the identification, hiring, and onboarding of the initial SSC core team,working closely with regional engineering leadership and HR to ensure the rightblend of technical depth, leadership potential, and cultural fit.Shape the SSC into a cohesive, high-performing global team, capable ofsupporting an ambitious, growth-oriented global 3PL across multiple regionsand variable solution complexity.Own and govern the SSC delivery framework, including demand intake,prioritisation, capacity management, and service-level performance.Act as a senior partner to regional Solutions Engineering leaders, Commercial,Operations, IT, and Transformation teams, ensuring the SSC is positioned as avalue-creating capability, not a transactional support function.Provide senior-level oversight of complex or high-risk solutioning activitiesexecuted through the SSC, ensuring quality, commercial soundness, andoperational feasibility.Strategic & Operational AccountabilityServe as the primary interface between the SSC and regional/global SolutionsEngineering leadership, initially with a strong EU focus and a clear roadmap forglobal expansion.Translate the ambition of a global Solutions Engineering capability into apractical, phased SSC build-and-scale plan, informed by prior experience ofwhat does and does not work in service-centre launches.Anticipate and actively manage the common challenges of SSC establishment,including role clarity, stakeholder adoption, capability ramp-up, knowledgetransfer, and perception of value.Ensure SSC strategies are fully aligned with: Regional and global solutioning priorities Commercial expectations and growth plans Operational capabilities and constraints The longer-term AI and automation agendaEstablish clear governance, metrics, and dashboards to demonstrate SSC valuecreation, productivity uplift, and business impact from an early stage.Act as the senior escalation point for delivery, capability, or adoption issues,leading structured problem solving and driving sustainable resolution.People Leadership & Capability BuildingBuild the SSC leadership and engineering team from the ground up, creatingclear roles, accountability, and development pathways.Develop the SSC into a globally recognised centre of capability, not simply aregional support function.Embed a strong ownership, accountability, and continuous improvement culturewithin the SSC.Partner with HR and functional leadership on succession planning, capabilityuplift, and long-term talent strategy.Lead change management initiatives associated with SSC launch, scaling, andevolution into new operating models.Qualifications, Experience & ExpertiseDegree-qualified in Engineering, Supply Chain, Industrial Engineering, or arelated discipline.15+ years of progressive leadership experience, including direct responsibility forlaunching and scaling Shared Services Centres, Global Business Services, orequivalent global support functions.Demonstrable experience building teams from inception, including hiring,onboarding, and stabilisation phases.Strong exposure to engineering, technical, or solutions-based environmentswithin logistics, supply chain, industrial, or related sectors.First-hand experience operating within a global 3PL or similarly complex, fastscaling organisation is strongly preferred.Strong commercial and operational acumen, with the ability to balance speed,quality, cost, and risk.1. Strategic Thinking & Business Impact (Band 4 Expectation)Shapes the SSC strategy in alignment with the organisation’s global growth,integrated supply chain, and industrialisation agenda.Balances near-term delivery demands with long-term capability and globalscalability.Uses prior launch experience to anticipate risk and embed mitigation into theSSC design.2. Commercial & Stakeholder LeadershipActs as a trusted senior partner to regional and global Solutions, Commercial,and Operations leaders.Builds confidence in SSC capability through early wins, transparency, andconsistent delivery.Ensures SSC outputs directly support competitive, credible, and executablecustomer solutions.3. Execution Excellence & GovernanceOwns governance of SSC delivery across regions and phases of maturity.Establishes standards, metrics, and control mechanisms to ensure predictableoutcomes as the SSC scales.Leads structured problem solving, root cause analysis, and continuousimprovement across SSC operations.4. People Leadership & Talent DevelopmentBuilds and leads high-performing, diverse SSC teams across geographies.Develops future leaders through coaching, delegation, and exposure to complex,ambiguous challenges.Embeds a strong performance culture with clear accountability and successionplanning.5. Collaboration & Influence (Enterprise Mindset)Operates with an enterprise-first mindset across regions and functions.Influences without authority across Solutions, Operations, IT, HR, andTransformation teams.Acts as a connector between SSC delivery, engineering strategy, and globalbusiness outcomes.6. Change & Transformation LeadershipLeads SSC transformation initiatives including standardisation, automation, AIenabled tools, and new operating models.Brings teams through ambiguity with clarity, pace, and credibility.Positions the SSC as a future-ready, globally scalable Solutions Engineeringcapability.7. Safety, Ethics & ValuesDemonstrates visible safety leadership and a zero-harm mindset.Acts as a role model for ethical conduct, integrity, and professional standards.Builds trust through sound judgement, transparency, and consistency.Band 4 Success IndicatorsSuccessful hiring and stabilisation of the SSC core team.SSC operating effectively as a cohesive, global Solutions Engineering capability.Improved speed, consistency, and quality of engineering outputs.Clear progress toward industrialised, reusable, and AI-enabled solutiondevelopment.Strong leadership bench and positive senior stakeholder feedback