Deputy Manager Quality Assurance

Deputy Manager - Quality Assurance

Company:

Marsh

Description:

                     

We are seeking a talented individual to join our Quality Assurance team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager/Manager – Quality Assurance (Grade D1/D2)

The Quality Review Supervisor oversees daily QA activities within a specified insurance operations function (e., placement, proof of insurance, surplus lines, contract review and policy admin). They ensure quality standards are consistently applied, provide coaching to analysts, and support the implementation of QA programs.

We will count on you to:

• Lead daily QA workflow for assigned teams: planning, assignment, monitoring, and escalation.

•  Conduct and supervise quality reviews, ensuring adherence to defined rubrics, regulatory requirements, and internal controls.

• Calibrate scoring with peers and support periodic calibration sessions to maintain inter-rater reliability.

•  Coach and mentor Quality Review Analysts; deliver performance feedback, development plans, and training.

• Identify trends, root causes, and improvement opportunities; partner with Operations to implement corrective actions.

• Prepare and present QA findings, dashboards, and KPI performance to Program Manager and Operations leadership.

• Support new hire onboarding, training, and ongoing skills development for QA staff

•  Maintain QA documentation, SOPs, playbooks, and process change logs.

• Ensure data integrity and confidentiality in QA activities.

What you need to have:     

• Bachelor’s degree in a related field or equivalent work experience.

• 3–5 years of QA experience in insurance operations or related domain; people leadership experience preferred.

• Strong understanding of insurance processes and regulatory considerations affecting QA

• Experience with QA tooling, audits, and reporting; proficient with MS Office; familiarity with QA platforms and BI tools.

• Excellent analytical thinking, attention to detail, organizational skills, and communication.

What makes you stand out:

• Prior experience with quality management systems, calibration processes, and process improvement.

• Knowledge of Six Sigma or other process improvement methodologies.

• Ability to manage competing priorities and meet tight deadlines.
  

• Metrics & Success Indicators
  - QA completion rate and adherence to schedules.
  - Inter-rater reliability metrics (e.g., Cohen’s kappa).
  - Corrective action closure rate and time-to-remediation.
  - Individual and team QA performance trends.
  - Stakeholder satisfaction with QA support.
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Mid Level