Deputy Manager - Transactional Quality and Process Excellence

Deputy Manager - Transactional Quality/Six Sigma/Process Excellence - REF85915D_2025202296 - Mumbai Thane

Company Description

• WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key Accountabilities:

• Should be well versed with the Finance & Accounting functional knowledge.
• Good stakeholder management - Client and Internal Stakeholders.
• Conducting Quality checks as per sampling strategy Daily, Weekly & Monthly reporting.
• Tracking and Reporting SLA s Maintain customer complaints and perform RCA and Initiate Corrective action and Preventive action along with Operation team.
• Providing effective feedback to all processers, Working on Bottom performers to bring them up.
• Conduct Team huddles to update the group on Quality related issues calibration on new updates common errors categories and measures to avoid errors.
• Client calibration on new process and updates, Enhancing performance of the team based on SLA s through Quality Control check Action plan and expert analysis. 
• Any of the below PTP Worked in PTP team having Accounts Payable process knowledge.
• Knowledge of Invoice Processing Knowledge of Vendor Master data Knowledge of Travel and Expense.
• Knowledge of Payment Proposal will be additional advantage OTC Worked in OTC team.
• Having Accounts Receivable process knowledge.
• Knowledge of Cash Applications.
• Knowledge of Customer Creations.
• Knowledge of Invoicing.
• Knowledge of Collections will be additional advantage.
• RTR Worked in RTR team having end to end RTR process knowledge Knowledge of GL FA open item clearing etc.
• Knowledge of excel Capabilities Good Communication.

Skills:

• Quality Assurance Proficiency in MS Office Stakeholder.
• Work Experience Minimum 5 to 7 years of work experience in Quality Assurance. 
• Knowledge of Basic ISO and 7 QC tool will be preferred.
• Management Special Role Requirements.
• Six Sigma Yellow Belt (at-least trained if not certified) Accounts Domain Expertise Advance Excel Knowledge in SAP Oracle etc.

Qualifications

B.com/ M.com/ MBA Finance
Green Belt Trained /Certified

Experience Level

Mid Level