Software Engineer - Digital Operations

Digi ops Engineer

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Software Engineer – Digital Operations (5+ Years)

Location

Mumbai (Hybrid)

Employment Type

Full-time

About the Role

We’re looking for a Software Engineer in Digital Operations who blends strong software engineering with operational excellence. You’ll build reliable automation, improve observability, reduce toil, and drive incident & problem management for our customer-facing platforms. You’ll work closely with Product, SRE/Platform, and Engineering teams to keep systems available, scalable, secure, and cost‑efficient.

Key Responsibilities

Reliability & Operations

• Own day-to-day production operations for critical services (availability, performance, capacity).
• Build and maintain observability: metrics, logs, traces, SLOs/error budgets, alerting runbooks.
• Lead incident response (L1/L2/L3): triage, communication, mitigation, and post‑incident RCAs with action items.
• Drive problem management: identify recurring issues, eliminate root causes, and reduce MTTR.

Automation & Tooling

• Design and implement automation (Python/Go/Node/PowerShell) to reduce manual toil and improve deployment, rollback, and maintenance workflows.
• Develop self‑service tooling/portals for internal teams (e.g., restart service, run diagnostics, provisioning).
• Build CI/CD integrations (GitHub Actions/Azure DevOps/Jenkins) and infrastructure as code (Terraform/ARM/CloudFormation).

Platform & Cloud

• Operate services on AWS/Azure/GCP (compute, container orchestration—Kubernetes/EKS/AKS/GKE, serverless), networking, and security best practices.
• Optimize costs (rightsizing, autoscaling, spot/reserved instances, storage lifecycle policies).

Data & Integrations

• Create operational dashboards (Grafana/Datadog/CloudWatch/Prometheus/New Relic).
• Write SQL for diagnostics and build data pipelines for operational insights.
• Integrate with ITSM (ServiceNow/Jira) for incident/change/problem workflows; follow ITIL practices where applicable.

Governance & Continuous Improvement

• Maintain runbooks, SOPs, and knowledge base articles.
• Define and track KPIs (availability, MTTR, change failure rate, alert noise).
• Champion security & compliance in operations (secrets mgmt, patching, vulnerability remediation).
• Mentor junior engineers and participate in on‑call rotations.

Required Qualifications

• 5–7 years in software engineering, DevOps, SRE, or production operations.
• Strong coding in Python (preferred) or Go/Node.js/Java, with a focus on automation.
• Solid knowledge of Linux, networking (HTTP, TLS, DNS), and containerization (Docker, Kubernetes basics).
• Experience with observability stacks (Prometheus/Grafana/ELK/Datadog/New Relic) and alerting design.
• Hands-on with CI/CD (GitHub Actions, Jenkins, Azure DevOps) and IaC (Terraform).
• Practical experience on at least one major cloud (AWS/Azure/GCP).
• Proven track record in incident management and postmortems with measurable improvements.
• Proficiency with SQL for troubleshooting; familiarity with message queues (Kafka/RabbitMQ) is a plus.

Nice to Have

• SRE practices: SLOs, error budgets, chaos testing.
• Security: IAM, Vault/KeyVault/KMS, secrets scanning, compliance (SOC2/ISO 27001).
• Databases: Postgres/MySQL, NoSQL (MongoDB/Redis), performance tuning basics.
• Platform: Helm, ArgoCD, service meshes (Istio/Linkerd).
• ** ITIL v3/v4** exposure, ServiceNow automations.
• GenAI in Ops: ChatOps/LLM-assisted troubleshooting, auto-remediation playbooks.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Experience Level

Senior Level