Duty Manager - Cargo Operations

Duty Manager - Operations

1. Supervises and monitors cargo operations so that they are in accordance with airline 
   requirements and company procedures. Looks into ways of improving work procedures and 
   systems to provide better service
2. Ensures that staff, equipment and other resources are deployed properly to effectively meet 
   operational requirements.
3. Ensures that good customer service is provided to airlines, agents, shippers and consignees by 
   ensuring that their requests, enquiries and complaints are attended to and resolved quickly
4. Assists in briefing staff on specific requirements of airlines and also helps in counseling staff 
   on discipline and work matters. Conduct control self-assessment for Cargo on a quarterly basis.
5. Maintains good relationships with airlines by meeting them regularly and obtaining feedback 
   on the services provided. Looks into ways of improving work procedures and systems to ensure 
   that a high standard of service is provided to clients
6. Investigates incidents of mishandlings, complaints / queries from airlines, freight forwarders, 
   shippers and consignees and draw up necessary measures to prevent recurrence.
7. Co-ordinates special handling requests from airlines and their customers and arrange for such 
   requests to be handled by operations staff.
8. Works closely with airline clients to ensure the smooth implementation and handling of any new 
   products and / or services to be launched by the airlines.
9. Attends pre – ops meeting with new airline clients and discusses with them their operational 
   requirements and procedures. These would then be circulated to staff for implementation.
10. Monitors, evaluates and resolves the discrepancies of operations at the respective cargo 
    terminal in Mumbai 
11. Conducts briefings and tours of terminal facilities for airline clients HR or overseas personnel 
    and guests, upon request.
12. Implement the approved projects including projects on IT initiatives

EDUCATIONAL QUALIFICATIONS:

• Graduation
• Post-Graduation (Preferably)

RELEVANT EXPERIENCE:

• Minimum 08 to 10 years of experience in air cargo business of airport or airline or internal express companies or cargo termina

Experience Level

Senior Level