Field Service Engineer

Engineer I, Field Service

Breakdown Calls 1 Register each Call in Call Management System (CMS) 2 Attend Breakdown call through FSM Application & Correctly update QR Code, Once you reach at Site. This We Call as a Response time 3 Order Spares Parts from DHL Warehouse - Forward Request to Manager for Approval 4 Fix the breakdown call & restore UPS. Also Close Breakdown call in FSM App, Capture Closure time. This We Call as a Turn Around time 5 Provide Reversal of Spares to Harsh Porter with RED Tag duly filled with all Information  6 Share FSR to Backend team to initiate a Consumption of Spares Parts used during breakdown Calls 7 Once We Close breakdown Call in FSM App, you Can edit Customer email ID, So that Qualtrics Survey Will trigger to Specific email ID 8 After Call Closure in FSM App / CMS, within 3 days our System automatically trigger Qualtrics feedback Survey to rate our services 9 We need to Speak with each Customer for getting this Survey done with 9 or 10 ratings 10 Emplyoee Name Inventory Should be less than 1 L Per Individual

 

  Preventive Maintenance 1 On daily basis, territory team leaders will assign PM Activity to Individual engineers 2 Before Starting to Site, you need to Start travel in FSM App to understand RT 3 Ensure each PM must have PM Call ID 4 Carry QR Code Stickers & escalation Matrix & Paste it on UPS front door 5 Complete PM & Note down Critical Parameters of UPS & Batteries. Especially check the health of fans 6 Verification of technical Bulletin Applicable to UPS like firmware upgradation or IGBT Interface Board replacement…etc - ECN 7 After Successful Completion of PM, generate PM Report from FSM App itself & closer 8 Completely Perform PM & recommend for AC-DC Capacitor / Battery Replacement, Wherever applicable 9 Ensure at least we should get a 5 Appreciation emails from Customers 10 Battery impedence Report Preparation through HIOKI Software

 

  Safety  1 Adhere to all Safety Practices on field. Check Validity of Hand Glovees during each Use 2 Minimum 5 Good Catches from each individuals 3 Calibration of Multimeters & Clamp Meters to be verify on Monthly basis 4 Carefully handle Battery impedance Meter Probes for its Sensitivity 5 Weekly Update Time Sheet in Portal