Customer Service Escalation Representative

Escalation Representative-Comm. Bank HO & Support-Customer Service

Job Description

Job Role

• Working towards resolution of customer concerns and closing loop with customers 

• Attending cases which are from MD’s Desk / Other Senior Management of the Organization

• Liaise with Department / Division Heads and be a customer advocate in resolving the cases

• Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed.

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Requirements

• Has customer centricity (Keeps the Customer First) in all perspective

• Has good communication skills (written and verbal)

• Has sound process / product knowledge

• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation