Key Account Executive - Express Logistics

DP World Express Logistics Private Limited

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Executive - Key Accounts - Express Logistics

FILING INFORMATION

Position

Executive – Key Accounts

Department

Express Business, Customer Service

Location

Regional (West)

Job Band

2

Reports to

Manager – Key Accounts (West)

ROLES & RESPONSIBILITIES

Key responsibilities

  • Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs

  • Prepare detailed reports, as required, for customers

  • Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services

  • Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses

  • Perform first level root cause analysis

  • Any critical escalation from client related to closure has to be highlighted to senior level,

  • Arrange for expedited service recovery for shipments, when necessary

  • Revert back to the client with update/closure in the given timeline.

  • Need to share the closure file with every client.

  • Responsible for billing and payment collection from the customer.

  • Maintaining an accurate record of all existing and potential customers.

  • Responding to customer inquiries in a timely and professional manner.

  • Serve as the link of communication between key customers and internal teams

QUALIFICATIONS & COMPETENCIES

 

  • Graduate, with Sales & Marketing background 

  • Minimum of 2 -5 years of experience in KAM

  • Good communication and listening skills.

  • Should be a team player

 

Experience Level

Executive Level

Job role

Work location

Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

DP World Express Logistics Private Limited

Job posted by DP World Express Logistics Private Limited

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