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Facility Management Executive

Jones Lang Lasalle Property Consultants India Pvt Ltd

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Facility Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Service Operations Management

Oversee cleaning and janitorial services, ensuring consistent quality and standards
Manage landscaping and grounds maintenance programs
Coordinate waste management, recycling, and sustainability initiatives
Supervise reception, concierge, and customer service functions
Oversee catering, event management, and conference room services

Vendor & Contract Management

Negotiate and manage contracts with soft services vendors and suppliers
Monitor service level agreements (SLAs) and key performance indicators (KPIs)
Conduct regular vendor performance reviews and quality assessments
Manage vendor relationships and resolve service-related issues
Ensure competitive pricing through strategic sourcing and procurement

Quality Assurance & Client Relations

Conduct regular facility inspections and quality audits
Address tenant/occupant complaints and service requests promptly
Implement continuous improvement initiatives
Maintain high standards of cleanliness, appearance, and functionality
Coordinate special projects and tenant move-in/move-out services

Team Leadership & Development

Lead and develop soft services staff and supervisors
Conduct performance evaluations and provide coaching
Implement training programs and safety protocols
Foster a customer service-oriented culture
Manage staffing levels and scheduling optimization

Required Qualifications

Education & Experience

Bachelor's degree in Business Administration, Hospitality Management, or related field
5-8+ years of experience in facility management or hospitality services
3+ years of supervisory or management experience
Experience in commercial real estate or corporate facilities preferred

Core Skills

Strong vendor management and contract negotiation abilities
Excellent customer service and relationship management skills
Budget management and financial analysis capabilities
Proficiency with facility management software and systems
Knowledge of cleaning, security, and hospitality service standards

Technical Competencies

Understanding of sustainability and environmental best practices
Knowledge of health and safety regulations
Proficiency in Microsoft Office Suite and facility management platforms

Key Competencies

Strong leadership and team management abilities
Excellent communication and interpersonal skills
Problem-solving and conflict resolution capabilities
Attention to detail and quality focus
Ability to manage multiple priorities in dynamic environments
Customer service excellence mindset

Performance Metrics

Tenant satisfaction scores and feedback
Service level agreement compliance rates
Budget variance and cost management
Vendor performance ratings
Health and safety incident rates
Sustainability and environmental targets

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.