Senior Fraud Manager

Fraud Manager III

 

Empower global banking clients with industry-leading fraud prevention and recovery solutions.
Drive innovation and excellence in safeguarding assets through strategic leadership and collaboration.

 

 Job Summary 

As a Fraud Manager III within the GB Fraud Prevention Management team, you ensure our clients receive the best fraud protection and remediation services in the industry. You will manage challenging situations by offering fraud detection, prevention, remediation, and recovery solutions while supporting customer expectations. This role empowers you to lead a high-performing team, drive strategic initiatives, and foster a culture of continuous improvement and career growth.

 

Job Responsibilities

• Lead the business by owning KPIs for fraud prevention for Global Banking Clients.
• Anticipate and manage work volumes, ensuring adherence to established policies and deadlines.
• Collaborate with stakeholders to resolve client issues and escalations effectively.
• Analyze and interpret client data to identify trends and develop departmental strategy.
• Drive change initiatives, business strategy, and technology enhancement programs.
• Manage and evaluate a high-performing team to achieve business objectives.
• Nurture a diverse, inclusive, and transparent work culture while attracting, developing, and retaining top talent.

 

 Required Qualifications, Skills and Capabilities 

• Bachelor’s degree and at least 10 years of equivalent work experience.
• Minimum of five years of management experience.
• Proficiency in Google G Suite and Microsoft Office.
• Demonstrated expertise in people management, strategic thinking, and data analytics.

 

 Preferred Qualifications, Skills and Capabilities 

• Strong skills in collaborating and influencing across teams.
• Experience in change management and project management.
• Ability to provide effective coaching and feedback.
• Excellent relationship building and presentation abilities.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level