Credit Card Fraud Monitoring Team Manager

Fraud Monitoring-Team Manager-CREDIT CARD-Risk

Job Responsibilities

• Investigation of credit card fraud dispute cases highlighted to the unit.
• Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
• Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
• Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer’s complaints.
• Providing end to end resolution to customer’s complaints to avoid repeat complaints and further escalations.
• Ensuring complete resolution of the complaint within pre-defined TAT.
• Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
• Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
• Managing all Audit related activities & observations raised by internal & external units.   

Skills Requirements

• Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
• Should have expertise in Excel, Power Point.
• Interpersonal Skills
• Good Communication and Presentation skills

Application

If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to

Please mention the following in the subject line as “Position Name” –“Your Name” – “Your Current Business group”