We are looking for a skilled and customer-oriented Front Office Executive to join our team at Hotel Sai Residency in Vasai. The ideal candidate should have excellent communication skills, a friendly personality, and the ability to work in a fast-paced environment. As a Front Office Executive, you will be responsible for providing exceptional customer service to all guests, managing reservations, and ensuring the smooth operation of the front desk. Key Responsibilities: • Greet and welcome guests in a professional and friendly manner • Register guests and assign rooms, accommodating special requests whenever possible • Manage room reservations and cancellations, ensuring accuracy and efficiency • Answer guest queries and provide information about hotel facilities, services, and local attractions • Handle guest complaints and resolve issues promptly and courteously • Check guests in and out of the hotel, including processing payments and issuing receipts • Maintain accurate records of guest accounts and transactions • Provide administrative support to other departments as required • Ensure the front desk area is clean, tidy, and well-maintained at all times • Attend to any other duties as assigned by the Hotel Manager Requirements: • Proven work experience as a Front Office Executive or similar role in the hotel industry • Excellent communication and interpersonal skills • Proficiency in using hotel reservation software and MS Office applications • Ability to work in a fast-paced environment and under pressure • Strong organizational and multitasking skills • Attention to detail and accuracy • Customer-oriented approach • Ability to work flexible hours, including weekends and holidays If you meet the above requirements and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you!