Guest Relations Host

Guest Relations Host

Job Title

Guest Relations Host

Job Description Summary

Job Description

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Consistently offers professional, friendly, and welcoming interactions
• Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Manages visitor badges and maintains appropriate visitor records
• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
• Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
• Maintains guest registration logs via electronic guest management system
• Schedules, organizes and assists with event and meeting room reservations
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Provides travel assistance, calling cabs, communicating arrival, etc.
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Understands and adheres to all safety and security protocols
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Serves as a liaison between client and building vendors

 

 

 

INCO: “Cushman & Wakefield”