Product Manager - Locker Services

HO Product Manager - Household-HO & SUPPORT-HO House Hold

Designation: Manager/Senior Manager

Key Responsibilities:

Product Management & Strategy

• Own the end-to-end product lifecycle for Lockers.
• Monitor market trends and competitor offerings to identify opportunities for product innovation and differentiation.
• Drive initiatives to enhance customer experience and product penetration.

Process & Policy Governance

• Define and update SOPs, process notes, and customer-facing documentation in line with regulatory and internal guidelines.
• Ensure robust controls and governance mechanisms are in place for locker allotment, claim settlement (including deceased cases)

Regulatory & Compliance

• Liaise with Compliance and Legal teams to ensure adherence to RBI guidelines and internal policies.
• Support audits, inspections, and regulatory reporting requirements related to Lockers.

Technology & Automation

• Collaborate with Technology and Digital teams to enhance system capabilities (e.g., KSMART, KFORCE) for product servicing and data management.
• Drive automation and digitization initiatives to improve operational efficiency.

Stakeholder Management

·       Work closely with Branch Banking, Operations, Risk, and other stakeholders to resolve issues and implement product/process changes.

·       Provide training and support to frontline teams on product features, processes, and compliance requirements.

MIS & Analytics

• Monitor key performance indicators (KPIs) and generate insights for business reviews.
• Ensure timely and accurate data availability for internal and external reporting.

 

Qualifications & Experience:

• MBA or equivalent degree in Finance/Marketing.
• 6–10 years of experience in Retail Liabilities, preferably with exposure to Locker products.
• Strong understanding of regulatory frameworks and operational processes.

 

Skills Required:

• Product management and strategic thinking.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Familiarity with banking systems and digital platforms.

 

Experience Level

Mid Level