HR Service Delivery Associate Manager

HR Service Delivery Associate Manager

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively. Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) Initiate, design and implement business process excellence improvements Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Design and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. Provide solutions to complex business problems within the service line. Establish and maintain key relationships with the client, team leads and client management. Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results. Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s business Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically
What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Self driven • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Advanced leadership and coaching skills • Resilient and able to work under pressure • Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines • Continuous improvement mindset • Demonstrate high levels of confidentiality • Team Work & collaboration • Excellent Team Management Skills • Excellent communication & Customer Service skills • Strong MS Office and Excel skill
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts