Senior HR Service Delivery Analyst - Payroll

HR Service Delivery Senior Analyst

Skill required: Payroll - Payroll Planning and Distribution
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Primary Responsibilities/Accountabilities: • Delivery & Client Management: Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan & monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures & outcomes are met, demonstrate strong customer service Manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date. • Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings2. • OE OPEX & Continuous Improvement: Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. • Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. • Team Management & Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution.
What are we looking for? • Education Qualification: • Essentials: Bachelor s degree (Any discipline) • Desirable: HR Domain Certification / Payroll Certification, Knowledge and experience of Success Factors Employee Central Module Experience: • Essentials: 6 - 7 years of industry experience, 4+ years of Payroll Admin Processes experience, 1+ years of team handling experience, experience of working on Payroll Systems and CRM/Workflow tools, client/stakeholder engagement in outsourcing environment • Demonstrated hands on experience in end to end payroll data input gathering, validation, formatting, and preparation of import/SSL files for ADP Global View and SAP Payroll systems (thru application of various Excel, Macro, techniques like Lookups, Merge, compare, etc.) is highly desirable and will give the candidate a competitive advantage. • Proven practical experience in managing pre payroll input collection, including upstream tracking, coordination, and follow ups with internal stakeholders and trusted partner organizations; candidates with direct hands on exposure will be preferred. • Desirable: Working knowledge of Success Factors, new process transition, payroll experience for key countries in US, India, and Europe • Candidates with strong hands on experience in implementing and conducting various payroll governances & controls, including headcount reconciliation between HRM & Payroll, variance, & threshold analysis (±5%), identification of fictitious or incorrect/duplicate payments, & resolution of payroll integration, file transfer, tax withholding, & filing errors will have an edge Functional Competencies: • Business process Implementation • Strong MS Office & Excel skills • Client Interfacing skills (Email & Phone) • English language proficiency • Proficient with Business Excellence Practices Skills/Knowledge: • Excellent interpersonal skills • Resilience & ability to work under pressure • Good organizational, prioritization, & multi-tasking skills • Analytical & problem-solving skills • High levels of confidentiality • Focus on high data accuracy & attention to detail • Ability to deal with customer complaints professionally • Basic leadership and coaching skills • Teamwork and collaboration • Self-driven • Flexibility to work in shifts • Results/target-oriented • Multi-cultural awareness • Strong customer orientation
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts