HR Service Delivery Specialist

HR Service Delivery Specialist

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Ensure Service Excellence: Drive the delivery of high-quality services, ensuring alignment with SLAs, KPIs, and strategic business objectives • Lead First Time Quality (FTQ) Initiatives: Spearhead efforts to minimize rework, ensuring First Time Quality across operations, and driving continuous improvement • Optimize Resource Utilization: Strategically manage resources to maximize operational efficiency and meet business goals • Maintain Current Industry Knowledge: Stay up to date with evolving client updates, policies, statutory requirements, and trends, ensuring compliance and relevance in service delivery • Strategic Problem Resolution: Lead the identification and resolution of complex issues, providing guidance to teams and ensuring smooth operations • Prioritize and Delegate Effectively: Manage competing priorities, delegate tasks where necessary, • Champion Process Improvement: Drive process optimization initiatives, contributing strategic input for new or reusable process standards • HR Process Mastery: Leverage in-depth HR process expertise to drive best practices and ensure efficient and compliant execution of HR services • Client Issue Management: Proactively manage escalations, researching and resolving complex client issues with a focus on relationship management • Foster Continuous Learning: Lead initiatives to stay updated on industry and client-related changes, ensuring knowledge and expertise remain current • Ensure Compliance with Contracts: Oversee adherence to all terms within the Statement of Work and SLAs, ensuring all deliverables meet or exceed client expectations • Deliver Operational Insights: Provide high-level operational reporting, identifying trends and escalating issues to senior leader • Manage Complex Escalations: Recognize and escalate complex issues to leadership, ensuring prompt resolution and minimal disruption • Data-Driven Decision Making: Leverage experience, data, and business insights to make informed decisions, guiding the team toward achieving operational excellence • Cultivate Client Relationships: Maintain and strengthen relationships with clients, ensuring their expectations are managed, and their satisfaction is prioritized • Support and Guide Process Innovation: Provide strategic direction for process improvements, using data-driven insights to validate and support new initiatives • Oversee Documentation Management: Take ownership of process documentation, ensuring updates are communicated to teams and global work instructions (GWIs) are maintained accurately
What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required •• 8-10 years of experience in Human Resources Operations (HRO), with expertise in Workplace Benefits Administration (WBA), Compensation Management, and Performance Management • Solid knowledge of HR policies, processes, and systems related to employee compensation, benefits, and performance management • Proficiency in Oracle HRMS or similar HR systems is highly preferred • Experience with Payroll processing and compliance is a plus • Demonstrated ability to lead, inspire, and develop high-performing teams, fostering a positive, results-driven culture while promoting individual growth and team cohesion. • Proven track record in managing and nurturing client relationships, aligning team outputs with client expectations, and driving exceptional service delivery to ensure long-term satisfaction and business success
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts