Human Resources, Data Management Operations, Executive Director

Join our dynamic Employee Experience (EX) team to drive global collaboration, enhance operational excellence, and shape strategic impact in our Risk and Control Environment.

Job Summary  

As an Executive Director within the broader Employee Experience (EX) team, you will have the opportunity to lead large and diverse operational teams. You will engage with stakeholders globally, fostering team development within Operations. Your focus will be on maintaining and enriching the Risk and Control Environment, and instilling Operational Discipline within teams. This role offers a chance to make a strategic impact in our Risk and Control Environment.

Job responsibilities

• Engage with relevant stakeholders across Product, Operations, Technology and Service  both local and global representing the function 
• Review, Assess and Implement an optimum control environment within the processes and ensuring the control effectiveness is maintained at all times
• Create, in partnership with Technology and Product, a Book of Work to enhance and sharpen processes with a view to creating capacity within the teams including the use of AI/ML within processes
• Ensure appropriate proactive data quality for key data metrics  that drive Operational OKRs and KPIs
• Own end-to-end  Data Operations and Benefit Operations processes, including , quality assurance and designing and implementing the Target Operating Model
• Create a Leadership pipeline  and develop key skills and attributes of employees as future leaders of the function

Required qualifications, capabilities, and skills

• Bachelor’s Degree or greater in related business, technical, or quantitative field with 15 years of relevant operational experience
• Extensive experience in Operations and leading large and diverse teams 
• Strong knowledge and expertise in implementing Operating Models, Optimization programs 
• Deep experience in managing complex data sets and delivering high quality data outputs
• Excellent communications skills and ability to visualize and articulate key messages using data 
• Demonstrated track record of managing and leading teams to deliver enterprise scale projects
• Ability to deliver high quality results under tight deadlines
• Familiarity with data governance frameworks

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level