IT Infrastructure Lead

Information Technology - Infra Lead

Key responsibilities include:

• Maintaining and supporting the company's desktop computing infrastructure, including hardware, software, and network devices.
• Troubleshooting technical issues, installing and configuring software, providing training to users, and managing IT assets.
• 24/7 availability for critical issues and service operations, with openness to shift timings.
• Providing technical support across multiple locations or regions, preferably in the banking domain.
• Diagnosing and resolving complex hardware and software issues, including operating systems, applications, and peripherals.
• Installing, configuring, and maintaining desktop systems, applications, and network devices.
• Providing technical assistance to users, both on-site and remotely, through various channels like phone, email, or in-person.
• Acting as the initial point of contact for complex technical issues.
• Tracking, managing, and maintaining company IT assets, including hardware and software licenses.
• Creating and maintaining documentation for IT processes and procedures, and providing training to users on new software and systems.
• Leading small IT projects, including hardware and software upgrades or migrations.
• Mentoring junior IT staff and providing technical guidance and support.
• Contributing to the development and implementation of IT policies and procedures.
• Coordinating with vendors for hardware and software purchases and support.

• 8-12 years of IT experience.
• Technical certifications.
• Excellent communication skills to explain technical concepts to non-technical users.
• Strong problem-solving skills to quickly diagnose and resolve complex technical issues.
• Leadership & Technical skills to lead and motivate a team, delegate tasks effectively, and provide constructive feedback.
• Technical skills with a strong understanding of Windows and networking, hardware troubleshooting, and software installation and configuration.
• Process improvement skills to identify and implement improvements to streamline support operations.

Experience Level

Senior Level