ISD Engineer

ISD Engineer

• Maintaining & Installing antivirus server & client Symantec Endpoint Protection Manager.
• Collaborating with different team to provide to solve the end user query or technical issues. 
• Providing Root cause analysis of IT incidents related Windows and applications                                                                        
• Installation of different Operating Systems like Win-xp, Win-7,Win-10 & Troubleshooting.
• Track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket is closed.
• Creating Knowledge Base after resolving problems to reduce time frame for next time.
• Installation, Configuration Printer, Scanner etc. at Project sites.
• Assembling and Configuring and Troubleshooting of Computers and Laptops Hardware.
• Providing Resolution through MS Team, Team viewer. 
• Work on Asset Inventory management
• Installation and configuration LAN/WAN Connectivity