IT Customer Service Representative

IT Customer Service Representative

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering a culture of collaboration and innovation. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how your skills can make a difference in our organization! Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Microsoft Windows Desktop Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Cloud Computing. Advanced proficiency in Technical Support. Expert proficiency in Troubleshooting. Intermediate proficiency in Networking. Master proficiency in System Administration. RRN00017193 backfill - sakshi.a.jagtap