Key Account Manager - Large Format Retail

Key Account Manager - LFR

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel

• Unite your passion for audio innovation with high-tech product development

• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

The resource will manage key accounts, develop and maintain long-term relationships, ensure the brand secures the No. 1 position at the retail counter, and drive overall business performance in line with the company’s objectives.

What You Will Do

• Prepare and execute the annual business plan in alignment with key accounts, ensuring achievement of company objectives.

• Drive monthly sales plans, counter share, display share, and growth targets as per the approved business plan.

• Conduct monthly business reviews with internal and external stakeholders to track performance and alignment.

• Optimize key account investments to accelerate JBL business growth.

• Develop account-wise and store-category-wise planograms aligned with organizational goals and competitive benchmarking.

• Lead demand forecasting and ensure forecast accuracy through regular reviews aligned with weekly sell-out targets, with strong SKU-level focus.

• Build and maintain strong relationships with partners across levels, ensuring top-of-mind brand recall and operational efficiency in collaboration with the national distribution team.

• Plan and execute quarterly and annual BTL activations, secondary sales programs, consumer offers, and in-store promotions, coordinating closely with the sell-out team.

• Ensure timely quarterly financial reconciliations and own service deliverables for key accounts, maintaining zero service pendency.

What You Need to Be Successful

• Minimum 10+ years of experience managing the LFR channel, with strong business acumen and in-depth understanding of the LFR business.

• Proven ability to build and maintain strong customer relationships, identify growth opportunities, and negotiate complex, win-win commercial agreements.

• Strong analytical capabilities, leveraging data to diagnose issues and drive effective, actionable solutions.

• Strategically strong, with the ability to translate complex information into clear strategies and execute and communicate them effectively.

• Strong consumer products orientation, with a deep understanding of consumer needs to create market-winning retail sales strategies.

• Demonstrated expertise in business planning, planogram development, and driving sell-out growth.

• Proficient in annual budgeting, quarterly marketing planning, demand forecasting, and maintaining forecast accuracy.

• Well-versed in evolving account dynamics, competitive landscape, and driving online sales within key accounts.

• Strong collaboration and creativity, with the ability to work cross-functionally and deliver innovative solutions to sales and market challenges.

Bonus Points if You Have

• MBA in Sales & Marketing from a Tier 1 institution.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Certification or formal training in Key Account Management will be an added advantage.

• Prior experience working with global brands is preferred.

• Experience in the Consumer Durables industry will be an added advantage.

What Makes You Eligible

• Willingness to travel within India for at least 50% of the time.

• Work Location: Mumbai

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• “Be Brilliant” employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-NS1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Experience Level

Mid Level