Lead-CS Internet

Company Description

Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a  Flight Operations Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

• EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
• Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
• Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
• Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
• Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
• Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.

Qualifications

 

• Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
• Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
• Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
• Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
• Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
• Knowledge of airline disruption management, including recovery strategies and compensation policies.

 

Experience Level

Entry Level