Lead - Email Deliverability

Technical Skills:

• Basic understanding of email technologies, including MTAs, SMTP, DNS, FBLs, and authentication protocols (SPF, DKIM, DMARC).
• Exposure to IP/domain DNS setup in collaboration with the Operations team.
• Familiarity with tracking and analyzing key performance metrics in email deliverability.
• Basic knowledge of developing and using reports to evaluate the effectiveness of email strategies.
• Introduction to monitoring and maintaining email deliverability best practices.
• Involvement in data cleanup activities (unsubs, inactives, etc.).
• Assistance in resolving blocks, blacklist listings, and addressing abuse complaints through collaboration with customers, ISPs, and antispam organizations.
• Basic awareness of proactively identifying and resolving email delivery problems.

Soft Skills:

• Team lead with Experience into EMail Deliverability for 5+ Years.
• Strong verbal and written communication skills (English).
• Support in executing and promoting email marketing program strategies.
• Communication of critical performance metrics on a weekly, monthly, and quarterly basis.
• Collaboration with internal and external teams as needed.
• Ability to stay calm under pressure and persist until a solution is found.
• Emphasis on doing things accurately every single time.
• Ability to maintain focus to ensure nothing falls through the cracks.
• Quick learner with the ability to adapt to changes seamlessly.
• Comfortable explaining basic concepts both in writing and verbally.
• Interest in participating in deliverability and anti-spam industry groups and forums.

Experience Desired:

• Familiarity with Linux, DNS Management, Database knowledge, and client consulting is a plus.
• Exposure to MTA knowledge or scripting is an added advantage.