Lead Risk Servicing & Collections - US

Location: Mumbai,Maharashtra,India

About Drip Capital:
Drip Capital is a leading fintech company that provides innovative, unsecured working capital solutions to small and medium-sized enterprises (SMEs) across global markets. We use data-driven insights and cutting-edge technology, and have already financed over $7 billion to empower businesses with the financial support they need to grow. As we scale, we’re looking for an experienced Lead of Risk Servicing & Collections - US to lead efforts in managing stressed accounts and optimizing recovery strategies in the U.S. SME market.

Role Overview:

As the Lead of Risk Servicing & Collections - US, you will lead and manage the entire collections strategy and operations for our U.S. SME loan portfolio. This hands-on role requires a proactive leader with a track record of driving results in collections and risk management, negotiating complex payment plans, and managing distressed accounts effectively for US SMBs. You will work closely with cross-functional teams and report to senior leadership, ensuring collections processes are efficient, compliant, and customer-focused.

Key Responsibilities:

1. Collections Strategy & Leadership

• Develop and execute strategies to minimize delinquencies, defaults, and charge-offs while maintaining strong client relationships.

• Lead, mentor, and grow a high-performing collections team, ensuring a culture of excellence, accountability, and continuous improvement.

• Refine and implement collections policies and procedures, focusing on risk servicing and loss mitigation.

2. Risk Management & Client Engagement

• Oversee risk servicing, identifying, assessing, and mitigating credit risk while ensuring sustainable recovery for the portfolio.

• Lead negotiations with distressed borrowers, balancing risk mitigation with customer satisfaction, and develop payment plans, forbearance, and loan modifications.

• Maintain strong relationships with external partners such as third-party collection agencies, attorneys, and other key stakeholders.

3. Data-Driven Insights & Performance Management

• Utilize data analytics to monitor portfolio performance, identify risk trends, and optimize collection efforts.

• Prepare and present regular reports on collections performance, highlighting key risks, trends, and actionable insights to senior leadership.

• Track and optimize KPIs like recovery rates, delinquency trends, and payment adherence to ensure efficient and effective collections processes.

4. Team Development & Cross-Department Collaboration

• Recruit, train, and develop a high-performing collections team, ensuring ongoing professional development and a focus on operational excellence.

• Collaborate with senior leadership, legal, credit, growth, and operations teams to design strategies that reduce risk and enhance the collections lifecycle.

• Work with finance and accounting teams to ensure accurate reporting and management of collection-related financial records and loan loss reserves.

5. Education:

• Bachelor's degree in Finance, Economics, Engineering, or a related field.

• MBA or relevant certifications are a plus.

Why Join Us?

• Be part of a rapidly growing fintech company revolutionizing trade finance and empowering global SMEs.

• Lead a high-impact team with the opportunity to shape the future of collections and risk servicing.

• Competitive compensation, benefits, and a collaborative work environment.

• Drive innovation in the collections function, contributing directly to the company's growth and success.

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Experience Level

Senior Level