Learning Operations Specialist

Learning Operations Specialist

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Designing, planning and implementing small to medium tailored training programs. This position establishes & maintains client relationships & provides ongoing support for all associated stakeholders at the program and/or training session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Supervision, Relationship Management, Financial Management & Materials Management. The DSM Specialist seeks guidance as needed from DSM Senior Leads and Managers Key Responsibilities: • Work with BI/ BP to prepare demand plan by collating training requests & working with country stakeholders, BPs. •Collaborate with Business Partner and Stakeholders to retrieve session nominations • Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan. • Conduct interviews with facilitators to assess their qualifications and expertise, and subsequently assign them to appropriate workshops based on their skillsets and experience. • Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops. • Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS). • Manage session fill rate & handle ad hoc requests, collaborate with regional business partner, & take appropriate actions within cancellation window. • Coordinate communication between facilitators & session requestors as necessary to ensure clear expectations are established regarding training delivery. • Regular meetings with Business Partners (BP) to review the demand file & ensure alignment with session objectives & timelines. • Collaborate with the scheduling team/host to assess the final session scores & then present them to the client for their evaluation & feedback. • Conduct analysis of sessions with low scores, develop triage decks, & formulate action plans to address identified issues to improve future sessions. • Collaborate with the Analytics team to communicate client requirements & provide necessary explanations to generate customized reports. • Manage the scheduling of stakeholder or client meetings to evaluate the progress of their sessions.
What are we looking for? •• Work with Delivery teams / BI / DSM to maintain accurate course, instructor, & facility information. • Collaborate closely with the Learning Architecture team to fully understand course requirements & ensure their successful implementation in session delivery. • Work with, BI, Capability leads to create viable, cost-effective schedules & programs to agreed guidelines. • Act as first point of contact for escalation of client & operational issues for assigned region. • Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead. • Take the lead in supporting scheduling team daily activities, providing coaching where appropriate & ensuring that all client scheduling roles are covered. •• Challenge established practice & processes to raise scheduling / cost issues with BI /OL Capabilities. • Assist with developing & documenting cross region scheduling processes. • Communicate LMS & other Scheduling tool issues or potential enhancements to Global Scheduling Lead. • Provide input to budget & manage costs to operate within budget guidelines. • Accountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representatives. Leverage functional or business expertise to deliver value to own team / project Qualifications: Education: • Bachelor’s Degree Work Experience: • Min. 4 years of training experience • Min. of 2 years of experience of client relationship management • Min. of 2 years of experience of scope management • 6 - 8 years business experience with similar background Knowledge/Skills Requirements: • Project management skills (Planning & Organizing) • Working independently, accountable for deadlines, able to escalate if necessary • Comfortable with ambiguity, able to provide advice & guidance when direction is not well defined • Confidence working with client leadership & delivering difficult messages • Ability to prioritize conflicting requirements • Ability to gather, analyze & formulate conclusions on data • People management skills (Coaching, listening, giving direction) • Cost estimating and financial analysis • Strong written & verbal communication skills • English language proficiency required • Multi-cultural awareness • Event planning experience • Initiative & bias for action • Critical thinking/problem solving skills • Conflict resolution, facilitation, negotiation • Good time management skills
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts