Manager

Job details

•Proposed designation
Manager  - DA&S L&D•Reporting to 
Senior Associate Director, DA&S Learning & Development•Business to be supported
Deal Advisory & Strategy•Work timings and location
General Shift, Mumbai

Roles & responsibilities

The L&D Manager will lead the design, execution, and continuous improvement of learning strategies and operations for DA&S learning. This role requires strong collaboration with business leaders, global stakeholders, and cross-functional teams to ensure learning solutions are aligned with business goals. The incumbent will manage end-to-end training operations, oversee learning effectiveness, and drive strategic initiatives that enhance workforce capability and performance.

Strategic Partnership & Stakeholder Engagement

•Collaborate with the DA&S Leaders and business stakeholders to develop and execute service line-specific L&D strategies and roadmap•Build and maintain strong relationships with internal customers, service line leaders, and global counterparts to understand evolving learning needs.•Represent L&D in Mumbai, leading Mumbai specific learning initiatives and driving learning agenda

L&D Operations Management

•Oversee day-to-day L&D operations, including training calendar management, facilitator engagement, and budget utilization.•Ensure seamless delivery of training programs across locations and service lines.•Monitor and manage the quality of training delivery and vendor performance.

Training Lifecycle Management

•Conduct training needs analysis (TNA) to identify skill gaps and recommend appropriate learning interventions.•Design, deliver, and evaluate professional development programs and liaison with the business on technical programs.•Innovate on digital learning platforms, driving more rigor and adoption on the platforms . Explore and evaluate ways of integration of AI in learning solutions•Assess training effectiveness and continuously improve learning solutions based on feedback and business impact.

Project & Change Management

•Lead and execute learning-related projects and initiatives aligned with organizational priorities.•Adapt to shifting priorities and contribute to change management efforts within the organization.

People Leadership

•Set goals, provide coaching, and conduct performance appraisals for team members.•Drive senior leadership development initiatives across centers.

 

Mandatory  technical & functional skills

•Strong communication skills and ability to interact with global stakeholders and leadership teams .•Outstanding project management skills to execute multiple projects simultaneously and deliver resultsPreferred technical & functional skills•Ability to effectively plan, organize, and manage L&D projects which includes project scoping, resource allocation, timeline management, and stakeholder communication.•Possess outstanding interpersonal, relationship management and customer service skills

Key behavioral attributes/requirements

•Demonstrate expert working knowledge of L&D concepts, theories, and processes•Have working knowledge of MS Excel and MS PowerPoint•Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management•Possess outstanding interpersonal, customer service and relationship building skills

Other information

• Interview process: 3-4 rounds of interview

• Does the job role involve travelling: Minimal (2-3 times in a year)

 • Does the busy season apply to this role?: No

 

This role is for you if you have the below

Educational qualifications

•Graduate /Postgraduate /MBA is preferred - Any Specialization

Work experience

·Minimum 12 years of professional experience of which at least 7 in the L&D function of a large corporation·Experience in managing end to end learning process from design conception to deployment·Stand-up facilitation experience of at least 5 years·Strong experience in building stakeholder relationship and managing projects·Have excellent written and spoken English skills

Experience Level

Mid Level