Operations Excellence Manager

Manager - Operations Excellence

Responsibilities & Key Deliverables

The position will be responsible for:

• Operational Excellence
  • Monitor and manage real-time dashboards and remote diagnostic tools for rapid troubleshooting and resolution.
  • Oversee preventive and corrective maintenance activities within defined timelines.
  • Drive continuous improvement in operational processes, safety, cost efficiency, and productivity.
  • Ensure best use of RMS & CMS to enhance customer satisfaction and service quality.
• Analytics & Performance Monitoring
  • Analyze charger performance data (uptime, error logs, alarm logs) to identify trends and improvement opportunities for sustained uptime.
  • Prepare and publish periodic MIS reports and operational insights to enable timely proactive and corrective actions.
• Safety & Compliance
  • Ensue safety practices across all charging sites and 100% compliance with statutory regulations and internal standards.
• Vendor & Partner Management
  • Conduct vendor training on compliance, safety, and operational protocols.
  • Ensure timely validation and certification of work completed at EV charging stations by internal teams or external partners.
  • Manage call centre operations to ensure timely query resolution and grievance handling within SLAs.
• Financial & Process Governance
  • Ensure timely processing of invoices, bill payments, and adherence to taxation norms.
  • Collaborate with finance, business development, and compliance teams to achieve operational objectives.

Experience

Industry Preferred

Qualifications

General Requirements

Our commitment to Diversity, Equity, and Inclusion

Experience Level

Mid Level