Property Manager

Manager - Property

Job Title

Manager - Property

Job Description Summary

Job Description

POSITION:                      PROPERTY MANAGER

REPORTING TO:            OPERATIONS MANAGER

PURPOSE:              

This is a written document that establishes understanding and support between the Property Manager and his/her supervisor or amongst working colleagues for the delivery of Facilities Management services in accordance with the Service Level Agreements and Customer’s Key Performance Indicators.

PRIMARY GOAL:

To achieve the timely and efficient delivery of Facilities Management services to Client in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

KEY TASK AND RESPONSIBILITIES:

To deliver high quality, prompt and courteous Facilities Management services at Maruti Suzuki  in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

• To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
• Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines.
• Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .

• Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
• Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.
• Maintain and continuously improve the quality of service and standards
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback. Actively monitor and handle complaints.
• Maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Use C& W and Maruti Suzuki approved suppliers for all vendor related items
• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
• Assist in recruitment, selection and induction of staff in accordance with standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.
• Manage Pest control of the site as per client’s requirements
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff,

organize formal training and provide structured on-the-job training; identify and address individual training needs to provide on-site induction.

Resident Relations

• Address resident inquiries, complaints, and service requests promptly.
• Organize community meetings and communicate building policies.
• Foster a positive living environment and resolve conflicts professionally.

Compliance & Documentation

• Ensure adherence to local laws, housing regulations, and association rules.
• Maintain updated records of leases, agreements, and resident details.
• Handle insurance claims and property-related legal matters when required.

Security & Safety

• Implement and monitor security measures for the building.
• Conduct regular safety inspections and fire drills.
• Ensure emergency protocols are in place and communicated to residents.

Skills:

• Bachelor’s degree in Property Management, Business Administration, or related field (preferred).

INCO: “Cushman & Wakefield”

Experience Level

Mid Level