Managed Services Engineer Level 2 - Nutanix Virtualization Specialist

MS Engineer L2 - VM, Nutanix

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
To thrive in this role, you need to have:

We're looking for a seasoned Nutanix expert to design, implement, and manage our Nutanix infrastructure. The ideal candidate will have in-depth knowledge of Nutanix AOS, AHV, and Prism, as well as experience with virtualization, storage, and cloud technologies.

Requirements:

5-7 + years of experience with Nutanix AOS, AHV, and Prism

- In-depth knowledge of virtualization (VMware, Hyper-V)

- Experience with storage technologies (SAN, NAS, Object Storage)

- Strong understanding of cloud technologies (AWS, Azure, Google Cloud)

- Excellent troubleshooting and problem-solving skills

- Strong communication and collaboration skills

- Nutanix certifications (NCP, NCSE) preferred

Responsibilities:

- Design, implement, and manage Nutanix clusters for mission-critical applications

- Configure and optimize Nutanix AOS, AHV, and Prism

- Ensure high availability, scalability, and performance

- Troubleshoot complex issues and perform root cause analysis

- Collaborate with cross-functional teams for infrastructure planning and deployment

- Develop and maintain documentation for Nutanix infrastructure

- Stay current with Nutanix updates, releases, and best practices

- Mentor junior engineers and provide technical guidance

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Experience Level

Senior Level