Network and Services Operations Associate

Network & Svcs Operation Associate

Skill required: Network Operations - Problem Management
Designation: Network & Svcs Operation Associate
Qualifications:Any Graduation
Years of Experience:1 to 2 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
What are we looking for? Preferred 1 to 2 years of overall experience, with preference in Telecom program management/ IT Service Assurance • Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. • Strong TCP/IP, routing, switching fundamentals • Troubleshooting MPLS, DIA, Voice, Wireless services • NMS tools (Netcool, SolarWinds, Nagios, etc.) – these are platforms to monitor, detect & analyse in real time • Ticketing tools (ServiceNow / Remedy) • Structured RCA methodology • Excellent overall and written communication skills • Performance Management Skills: • Average Time to Restore • SLA compliance • Repeat incident rate • Quality of RCA • Packet analysis (Wireshark – conceptual or hands-on) • CLI exposure (routers, firewalls) • Automation & scripting awareness • Customer communication experience
Roles and Responsibilities: • Perform L2/L3 troubleshooting for service incidents • Analyse alarms, logs, and performance metrics • Identify root cause (network, config, hardware, vendor) • Restore services within SLA • Create RCAs and preventive recommendations • • • Collaborate with OTA to fix design/config gaps • Support major incident management (MIM)