Operations Head Operations Manager Job Responsibilities • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. • Establish a high standard for productivity, quality, customer service as well as define user guidelines. • Develop company systems for customer interaction and voice response and control the implementation process. • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations. • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. • Summarize, collect and analyze call center trends and data for regular performance reports. • Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed. • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. Call Center Operations Manager Qualifications • Bachelor’s Degree • 12- 15+ years of managerial experience • Healthcare operations experience preferred • Motivated self-starter • Excellent verbal communication skills

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Saarathi Healthcare Pvt. Ltd. is aggressively hiring for the job profile of Operation Head at Mumbai in Thane West locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 80,000 INR and can go up to 99,999 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 10 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 16-May-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!