Product Introduction Customer Site Manager

PI Customer Site Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

Could you be the full-time Product Introduction Customer Site Manager in [LOCATION] we’re looking for?

Your future role

Take on a new challenge and apply your technical and leadership expertise in a new cutting-edge field. You’ll work alongside collaborative and dynamic teammates.

You'll ensure smooth execution of Product Introduction (PI) activities while fostering a safe and efficient environment. Day-to-day, you’ll work closely with teams across the business (such as Project Managers, Engineering, Quality, and RAMS teams), manage the PI Customer Site team, and ensure compliance with Environment Health & Safety (EHS) rules, and much more.

You’ll specifically take care of managing fleet availability and supervising warranty stock, but also coordinate fleet checks and provide Return of Experience (REX) insights.

We’ll look to you for:

• Deploying and enforcing Alstom & customer EHS + security rules and relevant PI processes on customer sites

• Managing the PI Customer Site team, ensuring workload balance and availability of necessary competencies

• Ensuring fleet availability according to contractual commitments

• Providing technical and administrative support to the team

• Supervising local consignment/warranty stock

• Coordinating fleet check activities and managing customer relationships

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Certified Technician or Graduate in a technical area

• Internal EHS training

• Several years of technical experience in mechanical, electrical, or electronics troubleshooting

• Field experience and project execution expertise

• Team management skills

• General railway and product knowledge

• Understanding of EHS standards and railway safety

• Problem-solving skills and data analytics knowledge (Defect Management system)

• Proficiency in English (desirable)

• Experience in RAM (desirable)

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our inclusive and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards senior roles within Product Introduction or other areas

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Experience Level

Mid Level