Senior Manager - Portfolio Delivery Lead (eCommerce Operations)

Portfolio Delivery Lead Senior Manager

Skill required: Marketing Operations - Operations Management
Designation: Portfolio Delivery Lead Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The eCommerce Delivery Lead will be responsible for managing and scaling content and catalog operations across owned channels and eRetailer / 3P marketplaces. This role will oversee end-to-end CMS update operations, content adaptation, and product information management workflows to ensure timely and high-quality activation of offers, campaigns, and product content across digital commerce platforms. The role requires strong domain expertise in eCommerce operations, experience managing large-scale content operations, and the ability to drive SLA adherence, operational quality, and stakeholder alignment.
What are we looking for? Domain Expertise • Strong eCommerce domain knowledge, including marketplace and owned channel operations. • Understanding of digital commerce workflows from content creation to activation. Platform Experience Experience working with: • CMS platforms • PIM tools (e.g., Inriver, Salsify, Magento etc) • eCommerce platforms (e.g., Shoppe, Amazon, Rakuten etc) • Digital Asset Management systems (e.g., Adobe Experience Manager / Adobe DAM) Operational Leadership • Experience managing large-scale eCommerce operations teams. • Strong track record in SLA management, operational governance, and quality control. • Ability to manage high-volume content updates and campaign activations. Other Key Skills • Program management and cross-functional coordination • Process optimization and workflow design • Issue resolution and escalation management • Attention to detail and operational rigor Preferred Experience • Experience managing content operations for global brands or large marketplaces. • Exposure to multi-market or multi-retailer eCommerce ecosystems. • Experience working with agency or outsourced operations teams.
Roles and Responsibilities: •eCommerce Content & CMS Operations • Lead CMS update operations across owned websites and support marketplace platform syndication process. • Manage the end-to-end workflow from Content adaptation to offer management to CMS activation, ensuring timely publication of campaigns and product updates. • Oversee content adaptation and deployment across different eRetailer templates and platform requirements. Product Information & Digital Asset Management • Manage operations involving PIM and DAM systems to support product content management and asset distribution. • Lead teams that work with platforms such as Inriver, Magento, Salsify, and Digital Asset Management tools like Adobe. • Ensure proper product data governance, enrichment, and syndication across channels. Marketplace & 3P Platform Operations • Support content deployment and updates for eRetailer / 3PP platforms. • Manage template updates, platform-specific content formatting, and marketplace requirements. • Ensure alignment with retailer guidelines, content standards, and marketplace best practices. Operational Excellence & SLA Management • Lead large-scale operations teams delivering CMS and eCommerce content and activation services. • Define and manage SLAs around timeliness, quality, and operational efficiency. • Monitor operational performance metrics and continuously drive improvements. Issue & Escalation Management • Proactively identify and resolve operational issues impacting content deployment or activation. • Manage issue resolution workflows and escalation management with internal teams and external stakeholders. Stakeholder & Program Management • Partner with marketing, content, digital commerce, and technology teams to align on campaign timelines and requirements especially for Peak period campaigns like 11/11, Thanksgiving etc. • Act as the primary point of contact for operational execution across multiple stakeholders. • Provide reporting, operational insights, and continuous improvement recommendation