Operational Coordinator - Customer Service Technology

PPSM Analyst-Messaging

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: PPSM Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role Description The requirement is where The Operational Coordinator oversees the support workflow for a web application, linking Level 1 triage, Level 2 support, and Level 3 development teams. They ensure timely incident resolution, uphold service standards, and maintain SLA compliance. Beyond coordination, the role involves identifying and driving process improvements through to implementation. Continuous enhancement of support operations is a core part of the role, requiring strong communication, documentation, and a proactive approach to service quality and efficiency. Role overview CL11 Operational Coordinator managing L1–L3 support workflows and ensuring SLA compliance.
What are we looking for? skills and competencies • Strong organisational skills• Communication capability• Service management awareness Experience and qualifications • Experience in operational coordination or service management
Roles and Responsibilities: Key responsibilities • Coordinate support tickets• Ensure SLA adherence• Drive process improvements• Liaise with technical teams