Quality Assurance Specialist

Quality Assurance Specialist GFF

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Job Description:

1.0 JOB DESCRIPTION

Job Title: HC QA Specialist (Transportation) 
Department: Healthcare Compliance    Job Model: 9802
Reports To:  QA Manager, QA Supervisor (Transportation) Direct Reports: N/A

2.0 SUMMARY
HC QA Specialist (Transportation) has day to day oversite of the transportation quality systems supporting UPS Healthcare and the Ground Transportation Carrier Certification Program.

3.0 JOB PURPOSE AND KEY RESPONSIBILITIES
3.1    General
•    Implements policies, procedures and specific work instructions with internal and external stakeholders
•    Manages communications with internal and external stakeholders 
•    Interacts with industry and regulatory agencies and interprets standards / regulations impacting transportation and the quality systems 
•    Supports internal and external audits as well as facilitating and responding to client / agency audits / supplier/carrier
•    Remains current with applicable regulations
•    Liaisons with internal and external subject matter experts in changing regulation or interpretation
•    Liaisons with clients and other industry experts regarding industry standards and expectations.  
•    Provides guidance and support to Business Development (BD) and Customer Solutions regarding healthcare compliance with and interpretation of regulations, including support for RFA/RFI requirements 
•    Supports operationally obtained certifications (e.g. CEIV, ISO etc.) as they impact the quality systems and or UPS Healthcare Compliance matters
•    Conducts assessments of current UPS transportation capabilities to determine the ability to meet client requirements and proposed solutions 
•    Conducts risk assessment procedures and processes to minimize risk 
•    Conducts consultations with Management to determine compliance implications of pending business opportunities 
•    Ensures document control systems are current and comprehensive
•    Evaluates and manages procedures across locations to ensure consistency in content and implementation.
•    Assesses supplier/carrier questionnaire data for capability
•    Conducts supplier/carrier audits and produces audit reports
•    Develops audit improvement plans (AIP) for supplier/carriers
•    Supports UPS supplier/carrier relationship holder, as required, to close any AIPs
•    Supports all track and trending of external audit finding results
•    Performs annual competency evaluations of supplier/carriers
•    Supports the supplier/carrier approval / qualification / certification program
•    Supports the supplier/carrier quality and technical agreement process
•    Produces reports as required
•    Supports carrier relations and supplier/carrier relationship holders with nonconformance and incident reporting systems related to transportation activities and the affected supplier/carrier, reviews and may approve any investigation / root cause analysis findings
•    Supports the tracking and trending of nonconformance and incidents
•    Ensures required quality system revisions resulting are implemented 

3.2    Leadership
•    Integrity
•    Strategy Development
•    Problem Resolution
•    Multi Directional Communication
•    Conflict Resolution
•    Internal and External Stakeholder Collaboration

4.0    KEY INTERACTIONS 

Internal
•    Healthcare Compliance
•    Leadership / Operations (Global Freight Forwarding, Small Package, Express Critical, WWEF, NAAF, Temperature True Packaging)
•    Solutions / Implementations
•    Legal
•    Program Management / BD/ Account Management
•    Strategy/Marketing/Product
•    OE/IE/PE
•    Carrier Relations
•    Security
•    Brokerage

External
•    Client (QA, Ops, Procurement)
•    Regulatory / Industry Agencies (e.g. FDA, IATA, Customs, etc.)
•    Supplier/carriers / Subcontractors
•    Third party auditors

Employee Type:

Permanent

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