Receptionist / Front Office Executive

Job Description – Receptionist / Front Office Executive

Only Female

Position Overview

The Receptionist / Front Office Executive is the first point of contact for visitors, clients, and customers. The role involves managing the front desk, handling phone calls, greeting guests, coordinating administrative tasks, and ensuring smooth day-to-day office operations.

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Key Responsibilities

Greet visitors warmly and direct them to the appropriate person/department.

Answer, screen, and forward incoming phone calls professionally.

Manage the reception area to ensure it is clean, welcoming, and presentable.

Handle incoming and outgoing correspondence (emails, couriers, and posts).

Maintain visitor records and issue visitor passes as required.

Schedule and confirm appointments, meetings, and conference room bookings.

Provide basic information about the company’s services/products to visitors and callers.

Assist with administrative support such as filing, photocopying, scanning, and data entry.

Coordinate with internal departments to ensure smooth communication and workflow.

Manage office supplies inventory and place orders when necessary.

Handle inquiries and resolve or escalate issues promptly.

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Required Skills & Qualifications

Bachelor’s degree or diploma (preferred, not mandatory).

Proven work experience as a Receptionist, Front Office Representative, or similar role.

Excellent verbal and written communication skills.

Proficient in MS Office (Word, Excel, Outlook) and basic office equipment.

Strong organizational and multitasking abilities.

Professional attitude, grooming, and customer service skills.

Ability to remain calm and handle pressure in a fast-paced environment.

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Key Competencies

Pleasant personality and positive attitude.

Good interpersonal skills and ability to build rapport.

Time management and problem-solving abilities.