Assistant Manager - Cloud Infrastructure

REF88165V_2025209918 - Assistant Manager - EIT - Cloud Infrastructure - 4 to 6 years Exp

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Should have a good verbal and written communication.• Understanding of cloud and on premises technology, good hands-on experience on Windows, Active Directory, networking, and troubleshooting• working knowledge on VM creation, network, and backup configuration.• working knowledge on VDI configuration,• Attend all the calls forwarded by Service Desk.• Ensure all Service Desk tickets are resolved within WNS agreed SLA.• Ensure adherence to operational & technical escalation process (escalation Matrix).• Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.• Provide accurate shift handovers.• Rotational shifts (including night)• Coordination with external vendor for the Issue resolution and solution optimization.Technology Domains to support: Must – AWS, AZURE and google cloud management. Advantage - VPN/ Network, Proxy, security, DNS, DHCP.

Qualifications

Any GraduatePreferably Bachelors in EngineeringDiploma with 4 Yrs of Experience

Experience Level

Mid Level