Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role – As a Team Leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team Leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role  Manage post-sales experience and service of premium members of Shaadi SELECT.  Mentor and develop the team.  Effectively manage shift operations.  Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).  Handling Escalation calls of Customers.  Track Customer Satisfaction & ensure closure of complaints.  Strong Rapport building skills with Team & stakeholders, manage attrition in the team.  Evolve more effective work process for improving customer interactions.  Constantly monitor & review performance metrics for achievement of objective.  To effectively manage Contact Centre operations for constant performance achievements.  Identify relevant training needs of agents & ensure effective implementation.  Interface with IT/HR/ Training/Quality in order to improve the team’s Performance. What you should have  3 years of experience developing the above skills.  Experience must include tele-marketing job.  Should be familiar with effective objection handling.  Extremely detail oriented and ability to organize.  Bachelor’s Degree. Brownie Points  Preferably from Matrimonial background

More about this Sales Team Leader job

Shaadi.Com is aggressively hiring for the job profile of Sales Team Leader at Mumbai in Andheri locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 30,000 INR and can go up to 65,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 14-Apr-2023. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!