Senior Operations Associate

Senior Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Process: Knowledge of Insurance product and guidelines Fair understanding of Lloyd’s Market i.e. Bureau, Non-Bureau and Company Market Good understanding of reading agreed Signed slips and Endorsements Knowledge/Experience in Policy Administration System  Validate and send Invoice / policy documents to Client i.e. Debit / Credit Note, EOC (Evidence of Cover). Create and validate LPAN manually or generated from Policy Administration System IMR submissions Handling XIS queries and liaising with business for timely resolution  Responsible for maintaining a higher RFT for LPAN submissions  Managing reconciliation query from Accounts team Effective communication with internal and external stakeholders  Knowledge on creating risk and premium bordereauxSkills:- Comprehension skills - understanding requests and be able to apply DPM rules to process the request satisfactorily Written communication skills - English ; ability to articulate responses/queries MS Excel skills - working knowledge of MS Excel MS Word skills - working knowledge of MS Word Basics of Insurance- accreditations are an advantage Proficiency in MS Excel - e.g. pivot tables, Vlookups. formatting, alignments Strong verbal & written communication  Ability to manage & resolve queries - can articulate written and verbal responses satisfactorily for the customer Understanding of upstream/downstream processes Coaching skills Escalation handling skills Documentation skills - is able to create process maps, updated DPMs & manuals Stakeholder communication & relationship building skills Analytical mindset - is able to analyse customer queries and respond appropriately Decision making ability - able to take decisions basis customer history investigation and prior knowledge of Mandatory: - Graduates 3-4 years Experience Mandatory: London Market Work Experience in Underwriting data entry & Should have experience in processing on Applied Epic CSR 24 and Certificate of Insurance

Qualifications

Mandatory: - Graduates 3-4 years Experience Mandatory: London Market Work Experience in Underwriting data entry & Should have experience in processing on Applied Epic CSR 24 and Certificate of Insurance

Experience Level

Mid Level