Senior Manager - Implementation Services

Senior Manager - Implementation Services

Company:

Mercer

Description:

We are seeking a talented individual to join our Global Metrics Reporting and Analytics team at Mercer. This role will be based out of Mumbai / Pune / Gurgaon / Noida, This is a hybrid role that has a requirement of working at least three days a week in the office.

Job Title : Senior Manager - Implementation Services

No. of Openings : 1

Location : Gurgaon/ Noida/ Mumbai/ Pune

Last Date to Apply : 13th Nov 2025

This role will play a pivotal role in driving data-driven decision-making across the organization. This position is responsible for developing and enhancing reporting processes, providing actionable insights, and ensuring highest standards of data quality and governance.

We will count on you to:

• Provide solutions to reporting requirements and translate data into insights

• Support the development of management intelligence dashboards in agile environment

• Collaborate with business users to understand reporting needs and translate them into effective data solutions

• Design, develop, automate reports and dashboards to provide timely and actionable insights to stakeholders

• Capture all process related updates and exceptions. Share report on timely basis

• Conduct in-depth analysis of large and complex data sets to identify trends, patterns, and anomalies

• Utilize statistical techniques and data pipelines to ensure data accuracy and consistency

• Contribute to the development and maintenance of data governance policies and procedures

• Implement data quality standards and procedures to ensure data accuracy and integrity

• Excellent skills in creating attractive dashboards using Excel, Power Point, etc.

• Documentation of processes and test results. Standards and procedures.

• SPOC for any process related updates and queries

• Capacity Planning: drive, develop and maintain Capacity Planning models along with sharing regular insights with leaders

What you need to have:

• Bachelors or Masters degree in business administration, mathematics, engineering or economics from accredited university or equivalent experience

• 8+ years of experience in analytics, reporting, business intelligence and performance management

• Knowledge of Insurance, Pension and Career domain is an asset

• Strong analytical, research and problem-solving skills, attention to details. Strong foundation of research including clarity on business with ability to translate data into meaningful insights

• Good interpretation and decision-making skills

• Strong command on MS office applications (Word, PowerPoint)

• Advanced knowledge of MS Excel (must)

• Exposure to BI tools such as Qlik Sense/ Power BI and Tableau

• Excellent communication skills, both verbal and written

• Advanced Logical, Data Analytical & Data Mining skills

• Experience with BackOffice Planning and exposure to Contact Centre operations

• Knowledge of customer relationship management practices

• Problem-solving attitude

• Strong stakeholder management skills with an aptitude for fostering positive relationships

Eligibility

• Minimum 12 months experience as Manager (Level D2) / Senior Manager (Level E)

• Should have at least “On-Track” or equivalent rating in last appraisal.

• Should not be under any Performance Counselling Plan or had any official disciplinary action within the last 3 months.

• Should not have applied for any other IJP in the last 3 months

Disclaimer

• Please note that the relocation assistance shall not be provided for the said position

• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone

• Mention your employee id and official email address in the resume

What makes you stand out?

• Ability to think in terms of business frameworks and connect the dots to arrive at insights

• Excellent communication and interpersonal skills with ability to collaborate across teams

• Strong analytical, research and problem-solving skills, attention to details

• Ability to work independently and how you creatively approach complex requirements

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level