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Senior Manager - Solution Engineering

DP World Express Logistics Private Limited

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Senior Manager - Solution Engineering - Global Service Centre

JOB PURPOSE Support the design of supply chain solutions from large scale down to small as part of RFQprocess, working with regional teams to deliver appropriate, accurate and compellingsolutions Lead or support in the development of concepts for use in formal customer proposalsincluding, but not limited to, process flow diagrams, KPIs and facility layouts in in both 2Dand 3D, for complex cases with support of Engineering team3. JOB DIMENSIONSNumber of Staff Supervised(if applicable)Direct Reports:0Indirect Reports:0Financial Data (ifapplicable)Operating Budget:Annual Turnover:Other:Other (if applicable)4. KEY ACCOUNTABILITIES Support the design of supply chain solutions from large scale down to small scale as part of RFQ process Lead or support in the development of concepts for use in formal customer proposals including,but not limited to, process flow diagrams, KPIs and facility layouts in complex cases withsupport of Engineering team Work closely with Business Development/Account Management, Launch and Operational teamsas part of the solution development process. Lead the presenting of technical solutions to customers through proposals, conference calls andpresentations in conjunction with account management Develop RFQ concepts in to fully detailed designs post award as part of the launch process. Actively support and when required lead the delivery of the engineering elements of newbusiness launch including the creation of master data, process validation, infrastructure works,onboarding of plant teams and onsite contractor management.Solutions Engineer 23/07/2024Page 2 of 4OTHERAlways act as an ambassador for DP World when working; promoting and demonstrating positive behaviours inharmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in allactivities; understanding and following DP World’s Code of Conduct and Ethics policies5. JOB CONTEXT Act as interface between regional function and all other areas of the business as required Ensure engineering function is aligned with operations team and other support functionsduring RFQ and launch phase. Be able to translate high level operational briefs / objectives in to defined solution proposaland progress and deploy into the live operation Contribute to the development and implementation of regional and global initiatives Complete new MTM process assessments or update existing processes as required Ensure clear and quantifiable data is available to show contribution to business made byindividuals and function as a whole Act as a “trouble shooter” when required, identify pinch points or problem areas, ensureroot cause analysis is completed where appropriate and corrective measures areimplemented into operations Able to work independently and under own initiative on any site and ensure the delivery ofengineering obligations / requirements as dictated by region engineering management andlocal plant management Support in the training and developing of plant-based engineering teams and embedregional standards within sites. Complete root cause analysis where appropriate and identify corrective measures Be a SME (subject matter expert) on engineering processes, tools and techniques includingMTM, AutoCAD, SketchUp modelling, visualisation & Excel Any activity or function as deemed within the scope and capability of the role in the supportof engineering function or operations6. QUALIFICATIONS, EXPERIENCE AND SKILLS Educated to degree level in a related discipline or have appropriate work experience Lean and Six Sigma practitioner (Desired) Ability to communicate effectively across all levels Ability to empathise and understand client’s viewpoint and requirements and act as their championwithin engineering function Ability to interpret data and derive solid conclusions from analysis. Highly developed computer skills, including Microsoft Excel (Pivot tables and familiarity withcommon formulas), Word, Visio or equivalent, and Project Management software are required.Proficient in using AutoCAD to design functional workings of solutions in 3D and 2D formats. Project management and operational experience. Change management skills.Solutions Engineer 23/07/2024Page 3 of 4SKILLS Strong communication skills - You are an exceptional listener. You communicate clearly. Youwrite exceptionally well, and you speak eloquently. You can explain just about anything to anyone.You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactfulwhen delivering the facts. Detail oriented - You pay strong attention to the details as it is one of your core qualities. As faras you are concerned, anything worth doing is worth doing right, every single time. You stayfocussed and nothing falls through the cracks on your watch. Strong collaborator - You can work independently because you self-manage, with limiteddirection and guidance, but you also enjoy collaborating across dynamic and multi-cultural teamsand are personable, helpful and incredibly organised. Results oriented - You are proactive in handling competing priorities and meet your deadlines andcommitments; you always demonstrate a “can do” positive attitude. Confidentiality - You always consider and protect the confidentiality of company data. Flexibility to travel - You are ready to travel between 80% of the time across the Europe to ouroperations to perform audits on site. Languages - You speak and write fluent English – additional languages are a bonus, in particularDutch and French.7. COMMUNICATIONS AND WORKING RELATIONSHIPSInternal: You will work within Solution EngineeringYou will work alongside EngineersYou will communicate and partner with ….BDM, PMO, Procurement, Operations, HR, QEHSExternal: You will develop good relationships with ……Suppliers and CustomersYou will represent DP World in …..a professional capacity8. FRAMEWORKS, BOUNDARIES AND DECISION-MAKING AUTHORITY Any changes too standards will need to be agreed by functional lead or team managers asdelegated by functional lead.9. DP WORLD COMPETENCIES (FOR HR TEAM US