Senior Process Associate

Company:

Marsh

Description:

Position Overview: We are seeking a dedicated and detail-oriented Claim Servicing Executive to join our Employee Benefits team in Marsh India. The ideal candidate will be responsible for managing and servicing claims related to employee benefits, ensuring a seamless experience for our clients and their employees. This role requires strong communication skills, a customer-centric approach, and the ability to work collaboratively within a team.

Key Responsibilities:

• Claims Management:
  • Process and manage employee benefits claims efficiently and accurately.
  • Review and assess claims documentation to ensure compliance with policy terms and conditions.
  • Liaise with clients, insurance providers, and internal teams to resolve claims-related inquiries and issues.
• Client Communication:
  • Serve as the primary point of contact for clients regarding claims inquiries and updates.
  • Provide timely and clear communication to clients about the status of their claims.
  • Educate clients on the claims process and employee benefits policies.
• Documentation and Reporting:
  • Maintain accurate records of all claims transactions and communications.
  • Prepare and submit reports on claims activity and trends to management.
  • Ensure all documentation is compliant with regulatory requirements and company policies.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level