Service Delivery Officer

Service Delivery Officer-BRANCH BANKING-Branch Banking

OB ROLE : • Handling personalized service requests of customers. • Generation of timely business MIS. • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. • Coordination with CPC/RPC/Investment desks for acco

Description for Internal Candidates  

JOB ROLE :

·       Handling personalized service requests of customers.

·       Generation of timely business MIS.

·       Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

·       Coordination with CPC/RPC/Investment desks for account opening of customers.

·       Managing complaints of customers and ensuring their resolution within TAT. 

 

JOB REQUIREMENT:

·       Developing and maintaining banking relationships with a select group of high net worth customers

·       Excellent communication skills with customer service orientation

·       Courteous and polite.

·       Good knowledge of Microsoft excels.

Understanding of banking norms and processes.

Same Posting Description for Internal and External Candidates

 

Experience Level

Senior Level