Service Management Analyst - Business Reporting & Governance

Service Management Analyst

Skill required: Business Reporting & Governance - Reporting Analytics
Designation: Service Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.
What are we looking for? • Decent communication skills with professional presence • Experience in reporting of contractual metrics and operational KPIs • Adaptability to change. • Adept in working across a heavily matrixed organization. Skills • Proficient in MS Office with advance knowledge in excel formulas. • Ability to create meaningful presentation through PowerPoint.
Roles and Responsibilities: • Publish Daily / Weekly / Monthly Reports on time with accuracy. • Support in delivery of ad hoc reports. • Identify opportunities to automate reports