Digital Experience Change Management Specialist

Specialist, Digital Experience End User Change & Comms, AMEA

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will help define and design the strategic change management strategy that will deliver successful and sustainable outcomes.  You will support projects that will change the rolling-out process, the organization, ways of working and/or system changes.

How you will contribute

You will: 

• Provide change support for initiatives that will result in significant change in the company
• Support projects that will change the rolling-out process, the organization, ways of working and/or system changes
• Help define and design the strategic change management strategy that will deliver successful and sustainable outcomes
• Use lessons learned from previous projects to improve future strategies
• Create change materials based on the change plan in partnership with project SMEs and HR and communication teams
• Provide support to build individual and organization change capability in initiative teams and with stakeholders and influence through ongoing partnership and active coaching
• Measure and monitor the ongoing effectiveness of change and transformation strategies

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in change management or a related field
• Demonstrable experience in strong stakeholder alignment skills
• Training/instructional design experience
• Experience and exposure to best practices in change management

More about this role

More about this role

What you need to know about this position:

The role of Digital Workplace End User Change & Communications Specialist for AMEA will encompass the following responsibilities:​

• Support the success of End User tool Adoption of Digital Workplace solutions as needed including training and documentation as required

• Support technology related Major Incident Management communications including possible early morning/late evening engagement should other team members be unavailable to act in time zone

• Coordinate and measure impact of comms and find innovative ways to adjust plans to support behavioral shift to ensure change adoption

• Collaborate on creating Digital Workplace functional engagement

• Bring insight and experience to help improve/evolve current ways of working.

What extra ingredients you will bring:

• Plan, prepare and deliver comms for Digital Workplace projects, transformation initiatives and BAU initiatives with an end user impact to ensure end user awareness and readiness

• Provide regional support for Digital Workplace comms/tech adoption initiatives

• Assist with global, regional and functional stakeholder management where needed

Job specific requirements:

• Prepare for a monthly stakeholder connect meetings with Onsite Services Leads and IT Country Leads, Exec Assistants, Technology Champions

• Prepare and deliver bi-weekly new joiner onboarding sessions

• Contribute to Digital Workplace Comms team initiatives e.g. preparation of Tech Talk newsletter, new ideas, ad hoc awareness/training opportunities

• Assist with upskilling of our Technology Learning Network and Digital Workplace colleagues

• Leverage AI enabled tools such as Synthesia, DeepL, Adobe and maximise the use of our O365 toolkit such as SharePoint, Viva Engage, Loop, Planner etc.

• Assist with bookings and coordination of change and comms related events

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularChange ManagementBusiness Capability