Vendor Management Specialist - User Support

Specialist - User Support - Global Service Centre

Designation: Specialist – User Support 

Base Location: Navi Mumbai (Ghansoli)

Reporting to: Group VP – Procurement Strategy & Performance - Global Service Centre 

Key Role Responsibilities: 

• Managing all vendor registration requests related to procurement activities on the relevant eSourcing Portals. 

• Conducting all vendor pre-qualification assessments on the relevant eSourcing Portals, and in accordance with the applicable policies and procedures. 

• Providing pro-active tender related support to ensure all vendors access online tenders in a timely manner. 

• Collaborating with the technical helpdesk to ensure all vendor technical-related queries are resolved in a timely manner. 

• Conducting frequent vendor database cleansing activities on the relevant eSourcing Portals. 

• Supporting all Procurement Departments across the Group with any specific operational vendor management activities. 

• Ensuring daily/weekly progress reports are maintained of all vendor management activities and communicated to the relevant stakeholders. 

• Supporting market research activities to identify new vendors to enrich the approved pre qualified list of global vendors 

• Identifying, presenting, and implementing opportunities for process improvements that enhance the overall efficiencies of vendor management activities 

• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies 

• Perform other related duties as assigned. 

• Ensure all vendor management activities are completed in an efficient, effective, and timely manner. 

Qualifications: 

• Bachelor’s in business administration or equivalent 

• Working towards or CIPS qualified (is advantageous) 

Experience: 

• 2-3 years successful experience and track record of consistent achievement in a Procurement Department (or equivalent) Vendor Management role (preference given to prior procurement exposure) within a large and complex multinational organization. 

• A demonstrable track record of best practice vendor management in a service orientated environment. A strong organizational background and interaction with vendor management related activities. 

• Basic knowledge of procurement and supply chain within the context of vendor management activities. Strong experience in either implementing or working with eSourcing applications. 

• Experience in reporting and data analytics.

Experience Level

Mid Level