Senior Manager - Technical Services

Sr. Manager - Technical Services

About Nayara Energy: Nayara Energy is a new-age downstream energy and petrochemicals company with a formidable presence spanning across the entire hydrocarbon value chain, from Refining to Retail. Nayara Energy operates in India for India driven by a relentless commitment to fuel the nation's energy aspirations. At the heart of our operations lies the Vadinar refinery, India's second-largest single-site refinery with a capacity of 20MMTPA.With over 6,300 Retail Outlets, we cater to the need for reliable and safe mobility across the length and breadth of the country. We have adopted a phase wise asset development strategy to enter the petrochemicals sector which will be a significant step in our crude to chemicals journey. Through sustainable development projects in Health and Nutrition, Education and Skill Development, and Sustainable Livelihoods, Nayara Energy enhances the quality of life in the communities it operates in. Delivering value for all our stakeholders is at the very core of our beliefs and we are committed to providing the energy that fuels the dreams of our employees, customers, partners and communities.

Job Purpose:

To support Head – Technical Services in the following areas:

• NADC infrastructure development
• Technical support to customers
• Grade establishment in coordination with Marketing
• Customer complaint resolution
• Additive performance evaluation
• New business/applications
• Technical surveys and benchmarking exercises

 

 

 

1. NADC Infrastructure Development
   • Interact with vendors and stakeholders.
   • Provide inputs for setting up NADC.
   • Oversee machine and equipment installations.
   • Set up test procedures and run test programs for customer, plant, and business support.
   • Prepare testing manuals.
   • Support ISO certification and NABL accreditation
2. Customer Technical Service
   • Provide technical support and resolve complaints through trials, in-house projects, and application development.
   • Conduct grade trials and approvals.
3. Manufacturing Support
   • Evaluate raw materials, additives, and finished products.
   • Support grade improvement and new grade development
4. Business Support
   • Prepare benchmarking reports.
   • Develop new applications and secure product certifications and regulatory approvals.
   • Create marketing technical literature (product data sheets, MSDS, brochures)
   • Participate in marketing events and trade shows.
5. Manpower Training
   • Train technical officers for trials and complaint resolution
   • Conduct technical training sessions.
6. BIS / ISO Participation
   • Engage in standardization and certification processes.

 

 

 

Engineer / MBA (specialization in Polymer/Plastic preferred)

 

Skills:

1. Technical / Functional Skills:
   • Technical services for Polypropylene and Polyethylene
   • Product evaluation and benchmarking
   • Application development
   • ERP/SAP proficiency
2. Behavioural Skills:
   • Networking capabilities
   • Team management
3. Relevant Competencies:
   • Strong written and oral communication
   • Analytical thinking and opportunity articulation
   • Team collaboration and leadership

 

Experience Level

Senior Level